Refund policy

Returns & Exchange Policy

Thank you for shopping with us! We specialize in customised and personalised gifts, made especially for you. Because of the nature of our products, please read our policy carefully before placing an order.

No Returns or Exchanges on Personalised Items

All personalised/custom-made products are non-returnable and non-exchangeable. Once an order is placed, it goes directly into production based on the customisation details you provide (such as names, photos, dates, or messages). For this reason, we cannot accept returns or exchanges.

Order Accuracy

Customers are responsible for ensuring that all personalisation details are correct and complete at the time of placing the order.
We are not responsible for errors provided by the customer, including spelling mistakes, incorrect dates, or wrong images.

Damaged or Defective Products

We take quality seriously. If you receive an item that is:

• Damaged during shipping, or

• Defective due to a manufacturing error

please contact us within 24–48 hours of delivery with clear photos or videos of the issue. After verification, we will offer a replacement or resolution at our discretion.

Color & Design Disclaimer

Please note that slight variations in color, size, or design may occur due to screen differences and the handmade/custom nature of the product. These variations are not considered defects.

Cancellations

Orders for personalised items cannot be canceled or modified once production has started.

Contact Us

If you have any questions or concerns, feel free to reach out to us at: phronesisdiigitals@gmail.com